【note】
Dear customer, eilik is an emotional interaction robot that can change different postures and expressions through touch. However, it does not communicate with people, so there is no inability to use it due to language differences. Purchasing two robots can achieve interaction between eilik. Looking forward to your order^^~
About shipment :
1.If buyer want to change address or other shipping way, please contact seller before order.
2.Usually your order will be sent by the shipping way you choosed, if that shipping way not available to your address, seller will contact you to change other way.
3.If package broken on the way, please take photo of both broken package and product, contact seller first.
About return & refund :
1.we accept return and refund, if its product quality issue, seller will pay the return shipping cost; if its other reasons, need buyer pay the return shipping cost.
2.Customized product not accept return & refund except quality problem.
About dropshipping：
1.Wholesale and drop shipping are both welcomed.
-For wholesale, we will offer discount.
-For drop shipping, we could send the goods to your customers directly and won't leave information about us if you'd like to.
Feedback:
1.if you are satisfied with the items and our service, please take a minute to leave us a positive with 5 stars.
2.please do not hesitate to contact us to get a better solution before you leave a neutral or negative feedback. we will provide you the best service.
Shipping Policy
At Giftech, we value your shopping experience and want to ensure you are well informed about our shipping process. Please review our shipping policy below:
Import Duties and Taxes
Your order may be subject to import duties and taxes, which are your responsibility as the customer.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for tracking information to become available. If you haven't received your order within 10 days of the shipping confirmation, contact us at customercare@giftech.co.uk with your name and order number.
Shipping to P.O. Boxes
Some carriers have limitations on shipping to P.O. Boxes. Please check carrier policies for more information.
Refunds, Returns, and Exchanges
We accept returns up to 30 days after delivery for unused and undamaged items. For damaged items, email customercare@giftech.co.uk with your order number and a photo for assistance.
For any further questions, contact us at customercare@giftech.co.uk Thank you for choosing Giftech!
